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Blog

Peak Amplify provides software add-ons, integrations,
custom development and support for
Cisco Collaboration, Contact Centre and Connectivity products.

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Peak Wallboard for Webex Contact Center
Peak Amplify Launches Wallboard for Webex Contact Center (WxCC): Real-Time Insights to Boost Customer Experience and Agent Performance

At Peak Amplify, we’re committed to delivering innovative solutions to help organisations manage customer experience and agent performance more effectively. As a specialised Cisco Solution Partner on the Webex App Hub, we’ve[...]

NESL enhances Webex Calling
Case Study :Transforming Customer Experience at New Enterprise Stone & Lime Co., Inc. with Peak Amplify

New Enterprise Stone & Lime Co., Inc. is dedicated to providing the highest-quality construction materials, heavy highway construction, and traffic safety products. With core values centered around communication, safety, and innovation, the[...]

Peak Performance: Introducing Real-time Colour Alerting for Dynamic Call Management in Peak Amplify

Overview  Effective call management is essential for improving customer experience and operational efficiency. In response to valuable insights gathered through our customer innovation feedback loop, our latest Peak Amplify update introduces a[...]

Unlock Incredible Customer Service with Peak Amplify’s Upgraded Abandoned Callback Feature

Transform missed opportunities into sales and missed calls into meaningful customer experiences. Have you ever dialled customer support only to be placed on hold before you even had a chance to speak[...]

Dive into Cisco's Webex Calling: Uncover its Benefits, Features, and Master the Platform with our Comprehensive Overview
Exploring Webex Calling by Cisco: A Comprehensive Overview

Delve into Cisco’s Webex Calling: Discover its Benefits and Features, and Master the Platform with our Comprehensive Overview.   Cisco’s Webex Calling answers your modern communication needs, offering a robust, cloud-based phone[...]

A contact agent using Cisco Webex calling features via Peak Amplify
5 tips to unlock the power of Cisco Webex Calling

Cisco Webex Calling is a leading enterprise-grade cloud calling and team collaboration solution offered through a flexible subscription model. As a pioneering player in this field, it’s the trusted backbone for countless[...]

Peak Amplify's latest feature release - Abandoned Callback, ensures that no call goes unnoticed, turning potential losses into opportunities.
Capture missed opportunities with Abandoned Callback and Peak Amplify

In today’s competitive market, every customer opportunity matters. Abandoned calls are not just missed connections, but lost opportunities, lost revenue and a poor customer experience. Returning Abandoned calls quickly is critical to[...]

Redesigned export screen in Peak Analytics
Redesigned Export Screen – Peak Analytics

Export-related functions have a new home. Now residing in Export, which is found under Analytics, you will find ‘On Demand / Schedule‘, ‘Scheduled‘ and ‘Export Settings‘ tabs. </ br> </ br> Webex[...]

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Peak Amplify is an award-winning Cisco Software Development Partner, providing software add-ons, integration and custom development for Collaboration, Contact Centre and Connectivity products.

We’ve strengthened the business value of Cisco investments for clients across Financial Services, State Government, Law Enforcement, Health and Aged Care.

Let’s discuss what can be achieved for your organisation today.

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What’s Trending

  • Peak Wallboard for Webex Contact Center
    Peak Amplify Launches Wallboard for Webex Contact Center (WxCC): Real-Time Insights to Boost Customer Experience and Agent Performance
  • NESL enhances Webex Calling
    Case Study :Transforming Customer Experience at New Enterprise Stone & Lime Co., Inc. with Peak Amplify
  • Peak Performance: Introducing Real-time Colour Alerting for Dynamic Call Management in Peak Amplify
  • Unlock Incredible Customer Service with Peak Amplify’s Upgraded Abandoned Callback Feature

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  • Home
  • Webex Contact Center Wallboard
  • Webex Calling Wallboard
  • Webex Calling Reporting
  • UCCX Wallboard
  • UCCX Call Transfers
  • SIP Number-to-Name
  • WebexOne
  • Become a Partner
  • About Us
  • Blog
  • CONTACT US
  • BOOK CALL
  • Products
    • 1300 026 253