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Peak Wallboard provides real-time visibility of Customer Experience and Agent Performance with easy-to-understand metrics for your contact centre. 

Manage customer service from anywhere, with simple and colourful metrics visible across large-screen wallboard displays, your Webex Contact Centre (WxCC) Agent Desktop, the Webex App and any web browser. 

Webex Calling Agent Wallboard

Be proactive. Respond to
changing call volumes.

Real-time visibility for Queues and Agents
with thresholds to alert when customer experience is impacted.

Manage Agent
performance.

View, compare, and manage the performance of Agents
to improve operations.

Webex Calling Wallboard Users
Webex Calling Agent Wallboard

Track abandoned
calls.

Track customers that ‘give up’ in real time,  and whether they have been called back.

Colour-coded, dynamic
visual alerts.

Highlight critical thresholds when call volumes approach or exceed the available agents and take action. Enable supervisors and agents to rapidly evaluate and adjust to call volumes, improving Customer Experience and operational decision-making. Highlight critical thresholds when call volumes approach or exceed the available agents and take action. Enable supervisors and agents to rapidly evaluate and adjust to call volumes, improving Customer Experience and operational decision-making.

Webex Calling Wallboard Historical Reporting
Webex Calling Wallboard User Management

Flexible viewing options.

Include Peak Wallboard within the Webex Contact Center Agent Desktop,
within the Webex App, on large-screen wallboard displays, or via any web browser.

Privacy for your data.

We respect the privacy of your data.
Choose your local region from our global
cloud platform, and keep your data on-shore.

Webex Calling Wallboard Data Privacy Regions

About Peak Amplify

Peak Amplify is an award-winning Cisco Software Development
Partner, providing software add-ons, integration and
custom development for Cisco Collaboration,
Contact Centre and Connectivity products.

We’ve strengthened the business value of Cisco
investments for clients across Financial Services,
State Government, Law Enforcement, Health and Aged Care.

Let’s discuss what can be achieved for your organisation today.

“We had a complex set of requirements to deliver on a government project.
Some of the requirements were not achievable
out of the box with Cisco. Peak Amplify was able to integrate
with both our internal product set and other off-the-shelf products
and provide the glue to enable our service.
I have had nothing but a good experience working with Peak.”

Bob, General Manager Health Platforms, Telstra Health

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