Peak Wallboard for Webex Contact Center

Peak Wallboard provides real-time visibility of Customer Experience and Agent Performance with easy-to-understand metrics for your Webex Contact Center.

Manage customer service from anywhere, with simple and colourful metrics visible across large-screen wallboard displays, your Webex Contact Centre (WxCC) Agent Desktop, the Webex App and any web browser.

Be proactive. Respond to
changing call volumes.

Real-time visibility for Queues and Agents
with thresholds to alert when customer experience is impacted.

Manage Agent
performance.

View, compare, and manage the performance of Agents
to improve operations.

Track abandoned
calls.

Track customers that ‘give up’ in real time, and whether they have been called back.

Colour-coded, dynamic
visual alerts.

Highlight critical thresholds when call volumes approach or exceed the available agents and take action. Enable supervisors and agents to rapidly evaluate and adjust to call volumes, improving Customer Experience and operational decision-making. Highlight critical thresholds when call volumes approach or exceed the available agents and take action. Enable supervisors and agents to rapidly evaluate and adjust to call volumes, improving Customer Experience and operational decision-making.

Flexible viewing options.

Include Peak Wallboard within the Webex Contact Center Agent Desktop,
within the Webex App, on large-screen wallboard displays, or via any web browser.

Privacy for your data.

We respect the privacy of your data.
Choose your local region from our global
cloud platform, and keep your data on-shore.

Webex Calling Wallboard Data Privacy Regions

About Peak Amplify

Peak Amplify is an award-winning Cisco Software Development
Partner, providing software add-ons, integration and
custom development for Cisco Collaboration,
Contact Centre and Connectivity products.

We’ve strengthened the business value of Cisco
investments for clients across Financial Services,
State Government, Law Enforcement, Health and Aged Care.

Let’s discuss what can be achieved for your organisation today.

“At New Enterprise Stone & Lime Co., communication, along with safety and innovation, is one of our key values that enables us to deliver the highest-quality construction materials, heavy highway construction, and traffic safety products. Peak Amplify for Webex helps us ensure our customers receive exceptional service with timely, direct, and accurate information. After just a few months of using Peak Amplify, we have significantly enhanced our customer experience and team performance – reinforcing our commitment to excellence. The Peak team has worked closely with us, even developing and releasing new features requested by our business in such a short time. I recommend adding Peak Amplify to any Webex deployment.”

Todd Brinton, Leader, IT Service Desk, New Enterprise Stone & Lime Co., Inc.

Let’s Talk.

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