UCCX Wallboard
Simplified, real-time visibility of key contact centre metrics.
Suitable for large, TV-based wallboard display or at-a-glance
viewing by distributed agents/supervisors within
Cisco Finesse or any web browser.
![](https://www.peakamplify.com/wp-content/uploads/2020/07/wallboard-mac.jpg)
The Challenge
Cisco Unified Contact Centre Express (UCCX),
Cisco Finesse and Cisco Unified Intelligence Centre (CUIC)
provide limited at-a-glance visibility of key contact
centre metrics in real-time, with available
reporting views not appropriate for a large, wallboard
display or at-a-glance viewing by distributed
agents working from home.
This makes it difficult for your contact centre to:
- React to changing call volumes
- Maintain Grade of Service (GoS)
- Manage performance of a distributed team
- Provide a great customer experience
Introducing Peak Wallboard for UCCX
Simplified, real-time visibility of key contact centre metrics,
including (but not limited to):
- Calls Currently Waiting
- Longest Call Waiting
- Average Call Wait Time
- Calls Abandoned
- Calls Answered
- Agents Talking
- Agents Ready
- Agents Not Ready
![Discover the advantages of a Cisco UCCX Wallboard: Enhanced call center performance, real-time insights, and improved customer service.](https://www.peakamplify.com/wp-content/uploads/2020/07/wallboard.jpg)
![Requirements](https://www.peakamplify.com/wp-content/uploads/2020/07/Picture17.png)
System Requirements
- Cisco Unified Contact Centre Express (UCCX) 10.x or greater
- Modern web browser