UCCX Wallboard
Simplified, real-time visibility of key contact centre metrics. Suitable for large, TV-based wallboard display or at-a-glance viewing by distributed agents/supervisors within Cisco Finesse or any web browser.

The Challenge
Cisco Unified Contact Centre Express (UCCX), Cisco Finesse and Cisco Unified Intelligence Centre (CUIC) provide limited at-a-glance visibility of key contact centre metrics in real-time, with available reporting views not appropriate for a large, wallboard display or at-a-glance viewing by distributed agents working from home.
This makes it difficult for your contact centre to:
- React to changing call volumes
- Maintain Grade of Service (GoS)
- Manage performance of a distributed team
- Provide a great customer experience
Introducing Peak Wallboard for UCCX
Simplified, real-time visibility of key contact centre metrics, including (but not limited to):
- Calls Currently Waiting
- Longest Call Waiting
- Average Call Wait Time
- Calls Abandoned
- Calls Answered
- Agents Talking
- Agents Ready
- Agents Not Ready


System Requirements
- Cisco Unified Contact Centre Express (UCCX) 10.x or greater
- Modern web browser