UCCX Wallboard

Simplified, real-time visibility of key contact centre metrics. Suitable for large, TV-based wallboard display or at-a-glance viewing by distributed agents/supervisors within Cisco Finesse or any web browser.

The Challenge

Cisco Unified Contact Centre Express (UCCX), Cisco Finesse and Cisco Unified Intelligence Centre (CUIC) provide limited at-a-glance visibility of key contact centre metrics in real-time, with available reporting views not appropriate for a large, wallboard display or at-a-glance viewing by distributed agents working from home.

This makes it difficult for your contact centre to:

  • React to changing call volumes
  • Maintain Grade of Service (GoS)
  • Manage performance of a distributed team
  • Provide a great customer experience
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Introducing Peak Wallboard for UCCX

Simplified, real-time visibility of key contact centre metrics, including (but not limited to):

  • Calls Currently Waiting
  • Longest Call Waiting
  • Average Call Wait Time
  • Calls Abandoned
  • Calls Answered
  • Agents Talking
  • Agents Ready
  • Agents Not Ready
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Requirements

System Requirements

  • Cisco Unified Contact Centre Express (UCCX) 10.x or greater
  • Modern web browser
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