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“You can’t manage what you don’t measure.”
– Peter Drucker

Every business seeks a competitive edge. To move the needle,
Customer Experience and productivity are key areas where a
competitive advantage can be achieved.

Peak Wallboard for Webex Calling is a cloud-based add-on for Webex Calling
that enables real-time and historical visibility for your contact centres
and back office teams. Enable your organisation to measure
and then manage Customer Experience and Productivity
– whether your team is working from home, mobile or in the office.

Improve Customer Experience

Real-time visibility of Call Queues, Agents and back office devices.

A contact agent using Cisco Webex calling features via Peak Amplify

Manage Agent Performance

Drive productivity and smart decisions with Agent status.

Manage Outbound Teams

Measure and compare outbound call centre performance in real-time.

Re-capture Revenue

Track Abandoned calls in real-time including callback status/assignment.

Webex Calling Wallboard Call Queues

Be proactive. Respond to
changing call volumes.

View real-time statistics for Call Queues and Agents.
Set thresholds to alert your team when
service levels are not being met.

Improve visibility and
communication.

Enable your team to work together, even when they
are apart. View the current status of your Agents,
their extensions and availability to take
the next customer call.

Webex Calling Wallboard Users
Webex Calling Agent Wallboard

Manage individual and
team performance.

View the performance of each Agent, and
manage your teams.

Smarter business decisions.

Provide your business stakeholders with
the data to make informed business decisions.

Webex Calling Wallboard Historical Reporting
Webex Calling Wallboard User Management

Fully Self Service.

Be up and running in five minutes.
Simply register, connect to Webex Calling
and invite your teams.

Privacy for your data.

We respect the privacy of your data.
Choose your local region from our global
cloud platform, and keep your data on-shore.

Webex Calling Wallboard Data Privacy Regions

Pricing just like Webex Calling.

Our pricing is simple, and matches Webex Calling.
Choose a term, pre-payment or monthly billing
and the number of users assigned to
Call Queues. That’s it. We also allow you to match
the end date (co-term) with your
Webex Calling subscription.

Support you can trust.

We’re here to help.
Contact us any time for support.

About Peak Amplify

Peak Amplify is an award-winning Cisco Software Development
Partner, providing software add-ons, integration and
custom development for Cisco Collaboration,
Contact Centre and Connectivity products.

We’ve strengthened the business value of Cisco
investments for clients across Financial Services,
State Government, Law Enforcement, Health and Aged Care.

Let’s discuss what can be achieved for your organisation today.

“We had a complex set of requirements to deliver on a government project.
Some of the requirements were not achievable
out of the box with Cisco. Peak Amplify was able to integrate
with both our internal product set and other off-the-shelf products
and provide the glue to enable our service.
I have had nothing but a good experience working with Peak.”

Bob, General Manager Health Platforms, Telstra Health

Let’s Talk.

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