Category Archives: Customer Experience

Brightwater Care Group gains live visibility and easier staffing decisions with Peak Wallboard for Webex Contact Center

Brightwater Care Group is a not-for-profit aged care and disability support provider based in Perth,[...]

How to embed Peak Amplify within the Webex Contact Center (WxCC) Agent Desktop

Overview Peak Amplify for Webex Calling and Peak Wallboard for Webex Contact Center are cloud-based[...]

Case Study :Transforming Customer Experience at New Enterprise Stone & Lime Co., Inc. with Peak Amplify

New Enterprise Stone & Lime Co., Inc. is dedicated to providing the highest-quality construction materials,[...]

Capture missed opportunities with Abandoned Callback and Peak Amplify

In today’s competitive market, every customer opportunity matters. Abandoned calls are not just missed connections,[...]

How to embed Peak Amplify within the Webex App

Peak Amplify for Webex Calling and Peak Wallboard for Webex Contact Center are cloud-based add-ons[...]