Peak Amplify

5 tips to unlock the power of Cisco Webex Calling

A contact agent using Cisco Webex calling features via Peak Amplify

Cisco Webex Calling is a leading enterprise-grade cloud calling and team collaboration solution offered through a flexible subscription model. As a pioneering player in this field, it’s the trusted backbone for countless dynamic businesses worldwide. These businesses understand that effective communication lies at the heart of their success.

Becoming a master of Cisco Webex Calling involves a deep dive into a set of essential tips and best practices that Peak Amplify has accumulated through our extensive work with Cisco clients. We’ve collaborated to optimize their investments in Webex Calling, and now, we’re here to share our insights with you.

Tip 1: Real-time Insights Drive Customer Experience

Focusing on customer experience is key to achieving business success. Research from Zippia indicates that companies prioritizing customer experience enjoy profits up to 60 percent higher than those who overlook it. To achieve this, real-time insights into your communication processes become invaluable. With a feature-rich Calling Wallboard with advanced analytics, you can access live monitoring of call queues and agent availability. These real-time analytics enable your team to respond to customer inquiries more efficiently, ensuring a positive and seamless customer experience.

Tip 2: Empower Your Agents with Webex Calling Analytics

A high-performing team of agents is your most valuable asset in delivering excellent customer service. Cisco Webex Calling provides the necessary tools to manage your agents effectively. Combined with call center analytics, call analytics, and performance monitoring, your agents will be empowered to deliver their best, and top productivity is ensured. Speech analytics in the call center can pinpoint areas that need improvement, helping your team provide top-notch customer service.

Tip 3: Gain Insights from Historical Trends

Understanding historical trends in your communication data is crucial for making informed decisions. By delving into historical call data, you can uncover valuable insights into performance and trends. With these insights, your organization can make data-driven decisions and better prepare for future scenarios. By analysing historical data, you can ensure that you maintain the highest standard of customer service.

Tip 4: Flexibility and Accessibility Anywhere, Anytime

The modern business world requires flexibility and mobility, and Cisco Webex Calling delivers. Accessible from any device and location, it allows connecting with customers and colleagues from anywhere. You can stay connected, regardless of your location by having the flexibility to access crucial call data from your preferred device.

Tip 5: Unlimited Data Retention and Cost-effective Reporting

Long-term data retention is vital for analysis, compliance, and strategic planning. Cisco Webex Calling Reporting, when combined with Peak Amplify, offers unlimited data retention throughout your subscription, ensuring historical data is always available. There are ways to access cost-effective reporting solutions that can enhance your Webex Calling capabilities without the complexity and added costs of integrating Webex Contact Center. This way, you can enjoy enhanced reporting and historical data analysis while keeping your budget in check.

Next Steps: Mastering Cisco Webex Calling with Peak Amplify

Mastering Cisco Webex Calling is your foundation of superior communication and customer service. Implementing these tips and best practices can elevate your Cisco Webex Calling experience to the next level. 

We believe that communication excellence isn’t just a goal; it’s a strategy. With Cisco Webex Calling and Peak Amplify, it’s an everyday reality.

Talk to us to explore innovative call center analytics and reporting solutions to enhance customer experiences, optimize agent performance, and make data-driven decisions.