The right data, in front of the right people, at the right time…

Peak Amplify for Webex Calling

Provides real-time and historical visibility for CX Basic contact centers, as well as Back Office and Outbound teams in Webex Calling. It provides web-based Wallboard views of real-time metrics, visible via large TV displays, within the Webex App or in a Web Browser. It also allows users to easily create and schedule detailed historical reports.

 

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Peak Wallboard for Webex Contact Center

Provides real-time visibility of Customer Experience and Agent performance with easy-to-understand metrics for Webex Contact Center. It provides web-based Wallboard views of real-time metrics, visible via large TV displays, Agent or Supervisor desktops, within the Webex App or in a Web Browser.

 

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Why Cisco SolutionsPlus ?

  • Simple Procurement – Order via your preferred Cisco Partner, and work with your local Cisco team.
  • Cisco Approved – Trusted integration and compatibility.
  • Faster Time To Value – Evaluate, order and deploy within days.
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Latest News

Our blog
Peak Amplify Launches Wallboard for Webex Contact Center (WxCC): Real-Time Insights to Boost Customer Experience and Agent Performance

At Peak Amplify, we’re committed to delivering innovative solutions to help organisations manage customer experience[...]

11
Nov
NESL enhances Webex Calling
Case Study :Transforming Customer Experience at New Enterprise Stone & Lime Co., Inc. with Peak Amplify

New Enterprise Stone & Lime Co., Inc. is dedicated to providing the highest-quality construction materials,[...]

30
Aug
Peak Performance: Introducing Real-time Colour Alerting for Dynamic Call Management in Peak Amplify

Overview  Effective call management is essential for improving customer experience and operational efficiency. In response[...]

29
May
Unlock Incredible Customer Service with Peak Amplify’s Upgraded Abandoned Callback Feature

Transform missed opportunities into sales and missed calls into meaningful customer experiences. Have you ever[...]

01
Mar
Dive into Cisco's Webex Calling: Uncover its Benefits, Features, and Master the Platform with our Comprehensive Overview
Exploring Webex Calling by Cisco: A Comprehensive Overview

Delve into Cisco’s Webex Calling: Discover its Benefits and Features, and Master the Platform with[...]

25
Oct
A contact agent using Cisco Webex calling features via Peak Amplify
5 tips to unlock the power of Cisco Webex Calling

Cisco Webex Calling is a leading enterprise-grade cloud calling and team collaboration solution offered through[...]

16
Oct
Peak Amplify's latest feature release - Abandoned Callback, ensures that no call goes unnoticed, turning potential losses into opportunities.
Capture missed opportunities with Abandoned Callback and Peak Amplify

In today’s competitive market, every customer opportunity matters. Abandoned calls are not just missed connections,[...]

05
Sep
Redesigned export screen in Peak Analytics
Redesigned Export Screen – Peak Analytics

Export-related functions have a new home. Now residing in Export, which is found under Analytics,[...]

04
Sep