Peak Amplify provides software add-ons, integrations, custom development and support for Cisco Collaboration, Contact Centre and Connectivity products.
In today’s competitive market, every customer opportunity matters. Abandoned calls are not just missed connections, but lost opportunities, lost revenue and a poor customer experience. Returning Abandoned calls quickly is critical to[...]
Export-related functions have a new home. Now residing in Export, which is found under Analytics, you will find ‘On Demand / Schedule‘, ‘Scheduled‘ and ‘Export Settings‘ tabs. Webex Calling, Amplified. If you’re[...]
In today’s rapidly evolving, digital-first business environment, the effectiveness of an outbound calling sales team has become paramount. Equipping your team with powerful, robust, and reliable tools such as Webex Calling, paired[...]
We are thrilled to announce an innovative new feature in our Peak Wallboard and Analytics platform — the introduction of layouts. This enhancement enables the grouping of queues, agents, or both across[...]
Did you know that you can use Peak Wallboard and Peak Analytics for Webex Calling from within the Webex App? Here’s how: Sign in to Webex Control Hub, then under Management, select[...]
Peak Amplify is aware of CVE-2021-44228, referred to as Apache Log4j vulnerability with a CVSS Score of Base 10.0. We are actively reviewing the situation and working with our partners and software vendors. Please[...]
Webex Calling device and accessory support Analog Telephone Adapters (ATAs) ATAs connect non-IP devices, such as fax machines, analog phones and overhead paging systems, to your network and allow them to act[...]
Cisco Unified Contact Centre Express (UCCX) is an industry-leading, robust, secure solution for mid-sized contact centres with up to four-hundred (400) agents. Unfortunately, for some organisations, Cisco UCCX provides limited at-a-glance visibility[...]
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