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“You can’t manage what you don’t measure.” – Peter Drucker

Every business seeks a competitive edge. To move the needle, Customer Experience and productivity are key areas where a competitive advantage can be achieved.

Peak Wallboard and Peak Analytics are cloud-based add-ons for Webex Calling that enable real-time and historical visibility for your contact centres and back office teams. Enable your organisation to measure and then manage Customer Experience and Productivity – whether your team is working from home, mobile or in the office.

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Improve Customer Experience

Real-time visibility of Call Queues, Agents and back office devices.

A contact agent using Cisco Webex calling features via Peak Amplify

Manage Agent Performance

Drive productivity and smart decisions with Agent status.

Manage Outbound Teams

Measure and compare outbound call centre performance in real-time.

Re-capture Revenue

Track Abandoned calls in real-time including callback status/assignment.

About Peak Amplify

Peak Amplify is an award-winning Cisco Software Development Partner, providing software add-ons, integration and custom development for Cisco Collaboration, Contact Centre and Connectivity products.

We’ve strengthened the business value of Cisco investments for clients across Financial Services, State Government, Law Enforcement, Health and Aged Care.

Let’s discuss what can be achieved for your organisation today.

“We had a complex set of requirements to deliver on a government project. Some of the requirements were not achievable out of the box with Cisco. Peak Amplify was able to integrate with both our internal product set and other off-the-shelf products and provide the glue to enable our service. I have had nothing but a good experience working with Peak.”

Bob, General Manager Health Platforms, Telstra Health

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